Frequently Asked Questions

• You have a property I want to rent. How do I apply?

  You can send your applications to HTTP://HPMApp.com.

• How old do you have to be to apply?

  At least 18 years old.

• Can you hold a place before I apply?

  No. We only hold a property once the security deposits have been paid.

• Is the deposit refundable?

  No, the security deposits to hold a property for you are not refundable if you should cancel an application.

• Do I pay the first month’s rent and last month’s rent with my security deposit?

  The security deposit's are required to hold the property prior to move-in. First month's rent is due prior to moving in to the home as well. Last month's rent would required in some circumstances, but that would be discussed with you beforehand.

• Who needs a cosigner?

  In some circumstances this is needed but would be discussed with you beforehand.

• How do I pay rent?

  Rents are paid online through the Resident Center portal.

• What happens if I pay my rent late?

  Late fees are assessed after the third day of the month.

• How do I make a maintenance request?

  Maintenance requests are submitted online via the Residential Center portal. You may contact us directly for emergency situations after submitting any emergency needs via the portal.

• Who is responsible for paying for repairs & maintenance requests?

  The landlord or you will pay for repairs as defined in your lease agreement.

• My lease expiration is coming and I want to move out. What do I do?

  Residents must provide a written notice 60 days prior to move-out. The move-out date must be provided at that time as well.

• I would like to get a pet. What do I do?

  If the owner agrees to allow a pet on the property and once screened, there will be a $250 non-refundable pet deposit and a $25 monthly pet rent charge per pet. A Pet Agreement must be signed and your pet screened a https://heritagepmsa.petscreening.com to ensure all pets are accounted for.

• I want to move out, but my roommate wants to stay. What do I do?

  We do not release our residents from their lease obligations. If your family/roommate defaults regarding the lease agreement, you also remain liable for damages, rents due, or any other contractual obligations.